How can
we help?

On the other side are people who roll appto out every day — not an unattended inbox. Tell us what you are up against and we will say plainly whether and how we can help.

or write to hello@appto.ai

01 When will I get a reply, and who writes it?

Within one business day, by email to the address you give us. The reply comes from someone on the team who rolls appto out in companies every day — not a bot, and not an automated message with a ticket number. The phone number in the form is optional: we only call if you leave one. Partner programme applications have their own form on the Partners page.

02 What is appto, exactly?

AI that knows your company context: assistants built for specific roles, a knowledge base from your documents, processes running in the background, memory and integrations. You work with it in the appto app or straight from Slack, Teams and email — where your team already sits.

03 How is appto different from ChatGPT or Copilot?

Not the model — appto runs on the same ones (Gemini, Claude, GPT, Kimi). The difference is whose context is in play. ChatGPT remembers within one person’s account and projects; Copilot draws context from that person’s files and mail inside Microsoft’s services. In appto the context is shared across the team: one company knowledge base, the same role-based assistants for everyone, and one panel for users, knowledge and permissions. On top of that: an EU data region and a data processing agreement.

04 Is my company too small or too large for appto?

It works best for teams of 10–500 people. Below 10, off-the-shelf tools are often enough (ChatGPT Team, say) — appto starts paying off once you have your own processes to bring over. Above 500 we run one-on-one rollouts.

05 Will appto work with the tools we already use?

Slack, Teams, Gmail and Outlook, Google Drive, Notion, HubSpot, Pipedrive, ifirma, Stripe — and 40+ more. The full list is on the Integrations page. Whatever is missing, we wire up around your process.

06 How much work does getting started take on our side?

Starting takes minutes — you log in and work with ready-made assistants, no code and no IT department. Appto shows its full range once you add your own context: documents, processes, integrations. You can do that yourself or with a guide from us.

07 Do I need a paid rollout to get started?

No. You create an account and go, with 10,000 credits to begin and no card — there is no waiting list and no invitation needed. A rollout with us is a separate, optional path: cohort (six weeks in a group of companies, with live workshops every week) or one-on-one — a process audit, configuration around your data and tools, and workshops with your team.

08 What does it cost?

You pay for platform access for the whole team plus a pool of credits for the work you hand it — not per seat. Tiers, the conversion and a quote form for larger organisations are in the pricing.

09 Who controls how the team uses AI?

From one panel you manage users, assistants and the company context: who has access, which assistants they work with, which knowledge they draw on and with what permissions. Instead of AI happening quietly in private chats, the whole team works to one company standard.

10 What about data security?

Your data sits on servers in the EU (Ireland), under GDPR. AI model providers do not train on your data — it never goes into model training. Every customer gets a separate data space, encrypted, with a full audit log. The same goes for messages sent through this form — details in the privacy policy.

11 Can we talk instead of writing?

Yes — pick a slot from the calendar on the demo page. 30 minutes, Monday to Friday, 9:00–17:00 Warsaw time. We show appto on your own examples and answer questions live.